Frequently Asked Questions

ZONE/REGION?
We have some titles in our catalogue that were imported from overseas. Certain DVD players will not accept and play these discs. It is neither a malfunction of your player nor a defect of our discs, but a legal restriction imposed by the larger movie companies. With this issue, the terms "zone" and "region" are interchangable. Australasia is counted as zone 4.

Certain DVD playing devices are "Multi zoned" or "multi regioned", and will play anything. Others are not, (termed "region locked"). This has nothing at all to do with the brand, the age, or the expense of the machine. X-boxes and Playstations will NOT play these out-of-zone discs. 

Computers can play these discs, but this is entirely down to the software used. If asked at a "region setting counter" screen, to select a zone, DO NOT CLICK OK.

If you rent a title that has this issue, please contact us, and we will do our best to make it right. 

ARE THE PAINTINGS FOR SALE?
Yes, please ask the desk staff for prices

CAN I MAKE RESERVATIONS?
Yes. Please ask desk staff, or phone the store

ARE WE THE SAME VIDEON FROM BALMORAL? 
Yes, we moved 2010. If you were a member from the Balmoral site, you will most likely still be on our books.

DO YOU TRANSFER TAPES TO DVD? 
No. Such an activity is illegal for us to carry out. However, for the purposes of backing up/ archiving, other business do transfer tapes to DVD for a cost. These businesses can be located in the yellow pages.

DO YOU REPAIR VIDEO/DVD MACHINES? 
No. Electrical repair outfits are to be found in the Yellow pages.

DO YOU RE-SURFACE DVDS? 
Yes damaged discs can be repaired as you wait for a fee of $6 each.- please ask desk staff for more information.

ARE THERE ANY JOBS GOING?
It's best to Apply in person, or drop a C.V. off.

DO YOU SELL STOCK?
If there is a sale on, signage will be apparent.

WILL YOU BUY A SPECIFIC TITLE FOR ME/ WHY DON'T YOU HAVE X OR Y?
We don't acquire titles for people to buy, but if demand is high enough, we shall put a title into rental priority. Sometimes our suppiers have just not placed the title you were after in their catalogues yet.

RENTAL LENGTH? 
Overnight for a new release (Return time is 6pm the next day)
3 Days for a recent release
7 Days for everything else. 

Non weekly titles hired under our "6 for $25" deal, remain non-weekly

WHAT ARE YOUR OVERDUE FEES? 
Weekly hires run at $1 per day, per title.
Overnight hires run at $8 per day per title.

DO YOU HAVE PARKING? 
We share parking space with Resene paints (entry on Valley rd).
We heavily recommend using our parking spaces. Depending on the time, you may find parking on Dominion rd. 

SPECIAL DEALS?
We have only one regular special deal, which is any five DVDs for $20 (maximum one new release amongst the five). There are other deals, that are changed monthly, check the website for the latest.

Terms & Conditions

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